Thank you for shopping with ecoearthone! We are committed to providing you with high-quality, eco-friendly products. If you are not completely satisfied with your purchase, we are here to help. Please review our refund and return policy below.
Returns
Eligibility:
- Items must be returned within 14 days of receipt.
- Products must be in their original, unused, and resalable condition. This includes all original packaging, tags, and accessories.
Non-Returnable Items:
- Personalized or custom items.
- Products that have been used or are not in their original condition.
- Gift cards.
Return Process:
- Contact Us: Before returning any item, please contact our customer service team at [ecoearthone42@gmail.com] or [7487952333] to initiate the return process. Provide your order number and a brief explanation of why you wish to return the item.
- Return Authorization: We will provide you with a return authorization and instructions on how to return the item.
- Shipping: Return the item to the address provided in the return authorization. You are responsible for the return shipping costs unless the return is due to an error on our part (e.g., incorrect or defective item).
- Inspection: Once we receive the returned item, it will be inspected. If the item meets our return criteria, a refund will be processed.
Refunds
Processing Time:
- Refunds will be processed within 5-7 business days after we receive and inspect the returned item.
- The refund will be issued to the original payment method used for the purchase.
Shipping Costs:
- Original shipping costs are non-refundable, and return shipping costs are the responsibility of the customer unless the return is due to our error.
Exchanges
Eligibility:
- Exchanges are only available for defective or damaged items. If you need to exchange an item, please contact our customer service team within 14 days of receipt.
Exchange Process:
- Contact Us: Notify us of the issue at [[ecoearthone42@gmail.com] or [7487952333].
- Return the Item: Follow the return process outlined above.
- Receive Replacement: Once we receive the returned item, we will send out a replacement at no additional cost.
Defective or Incorrect Items
Resolution:
- If you receive a defective or incorrect item, please contact our customer service team immediately. We will provide a prepaid shipping label for the return and send you a replacement or issue a full refund, including shipping costs.
Contact Us
For any questions or concerns regarding our refund and return policy, please reach out to our customer service team at [[ecoearthone42@gmail.com] or [7487952333]. We are here to assist you!
