Return & Refund Policy

At ecoearth, we are committed to delivering products in perfect condition. Please review our policy carefully before making a purchase.

Eligibility for Return & Refund
Return and refund requests are accepted only if the product is received in a damaged condition.
The request must be raised within 48 hours of delivery.

Non-Returnable & Non-Refundable Items
Products that are not damaged
Products that are used, washed, or altered
Products damaged after delivery
Products purchased during sale or clearance
Incorrect orders due to customer error

Return Request Process
To request a return for a damaged product, please email us at ecoearthone42@gmail.com with:
Your order number
Clear images or videos showing the damage
Our team will review the request and respond with further instructions.

Refund Policy
Once the damaged product is verified and approved, the refund will be processed to the original payment method within 7–10 business days after approval.

Replacement
In some cases, we may offer a replacement instead of a refund, depending on product availability and the extent of damage.

Shipping Charges
Shipping charges are non-refundable, except in cases where the product received is damaged.

Cancellation Policy
Orders can be cancelled only before they are shipped.
Once the order has been dispatched, cancellation will not be accepted.

Contact Us
For any return, refund, or cancellation-related queries, please contact us at:
📧 ecoearthone42@gmail.com